Frequently Asked Questions
Everything you need to know about shopping at Pine Street Clinic fashion house.
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their fashion pieces sooner.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain accessories and innerwear are final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.
Are the materials used in Pine Street Clinic collections sustainable?
We are committed to ethical fashion. Many of our collections utilize organic cotton, recycled polyester, and low-impact dyes to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.
How can I track the status of my shipment?
Once your order is processed, you will receive an email with a unique tracking number and a link to our carrier's portal to monitor your package in real-time.